City of Waterloo based in Waterloo, ON is inviting applications from suitable candidates for the position of Revenue Clerk – Customer Service. The City of Waterloo stands as a vibrant and forward-thinking community dedicated to nurturing sustainable growth and enhancing quality of life. The city prioritizes meeting the diverse needs of its residents. Renowned as a hub for innovation and entrepreneurship, Waterloo actively fosters civic engagement, promoting a high standard of living for its inhabitants. Serving as a beacon of progressive urban development in Ontario, Waterloo exemplifies innovation and inclusivity. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Waterloo
Position: Revenue Clerk – Customer Service
No of Vacancies: 1
Salary: $53,412.00 – $66,767.00 Annually
Employment Type: Temporary, Full Time (Up to 18 months)
Employment Group: Staff Association
Location: 100 Regina St S, Waterloo, ON N2J 4P9, Canada
Primary Work Location: Waterloo City Hall
Schedule: Full-Time
Hours of Work: 35 hours / week
Requisition ID/Job ID: 12143
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have two (2) year post-secondary diploma in Business Administration or a related field
Experience: Candidates should have minimum of two (2) years’ related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
Other Requirements:
- The candidates should have successfully completed the Municipal Tax Administration Program, with preference given to those who have done so
- The candidates should preferably have previous experience in cash handling and customer service
- The candidates should possess work experience in accounting, municipal taxation, utility billing, and accounts receivable, along with a working knowledge of related legislation and regulation
- The candidates should demonstrate efficient data entry skills, with a keen attention to detail and a high degree of accuracy
- The candidates should have strong analytical and communication skills
- The candidates should be proficient in computer skills, including MS Office, Excel, and Word, with previous experience using Class, Vailtech, and PeopleSoft Financials considered an asset
- The candidates should have a passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
- The candidates should exhibit a strong commitment to delivering quality customer service
- The candidates should demonstrate a commitment to Reconciliation, Equity, Accessibility, Diversity, and Inclusion
Responsibilities:
- The candidates should be able to respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets, and all other revenue-related matters.
- The candidates should be able to receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, and general receivables.
- The candidates should be able to provide support in Billing designate applications, schedule final read appointments for requests received over the counter through email/fax.
- The candidates should be able to investigate returned tax and water utility mail
- The candidates should be able to provide support on reception opening and distributing mail/faxes and answering general public inquiries, including responding to and maintaining the Revenue Email box
- The candidates should be able to provide support in cash handling and balance end-of-day transactions as required
- The candidates should be able to provide support and process requests for ownership change, mailing address change
- The candidates should be able to provide support in the administration of online banking and EFT payments
- The candidates should be able to provide support in the administration of pre-authorized payments
- The candidates should be able to provide support and prepare requests for adjustments to tax and water accounts
- The candidates should be able to provide general administration support in the Revenue section
- The candidates should be able to participate in the achievement of the team business plan
Benefits:
- The candidate will get certification as a Living Wage Champion
- The candidate will get defined benefit pension plan (OMERS) eligibility for all employees
- The candidate will get flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime
- The candidate will get substantial internal and external training and development opportunities
- The candidate will get opportunities to get involved and give back to the community
- The candidate will get employee-wide events, activities, site visits, BBQs, etc.
- The candidate will get complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!