Hiring Customer service specialist | $44.60 hourly

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  • Canada

City of Calgary’s Recreation and Social Programs department is inviting applications from suitable candidates for the position of Customer service specialist. City of Calgary’s Recreation and Social Programs department enriches community life through diverse recreational and social initiatives. It manages recreation centers, sports programs, and community events to promote health and well-being. By providing accessible and engaging programs, it enhances Calgary’s quality of life and sense of community for residents. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: City of Calgary
Department: Recreation and Social Programs
Position: Customer service specialist
No of Vacancies: 3
Salary: $33.33 – $44.60 hourly
Employment Type: Part Time/Temporary
Union: CUPE Local 38
Location: 2808 Spiller Rd SE, Calgary, AB T2G 4H3, Canada
Hours of work: Part time hours, up to 19.5 hours per week
Shift: various days and hours based on departmental needs
Job ID: 309586


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a High School diploma or equivalency such as GED
Experience: Candidates should have at least 3 years of customer service experience

Physical Requirements:

  • The candidates should possess excellent attention to detail, time management, and decision-making skills, as well as the ability to work effectively with minimal supervision
  • The candidates should have experience working in a high-volume customer service environment

Other Requirements:

  • The candidates should have completed job-related coursework in Accounting, Finance, or Communications
  • The candidates should have at least 2 years of experience using a software application used for bookings, registrations, payments, or transactional software such as Intelligenz, Class, Avocado, or Sabre
  • The candidates should possess an intermediate level of proficiency in Microsoft Office (Word, Excel, and Outlook)
  • The candidates should have working knowledge and previous experience using Motorola’s Customer Service Request 3-1-1 system
  • The candidates should possess exceptional customer service, strong interpersonal, and well-developed communication skills
  • The candidates should have previous experience working in a high customer contact setting with minimal turnaround times


  • The candidates should be able to administer a range of transactions and customer contacts by acting as a source of information about the products and services provided
  • The candidates should be able to provide excellent customer service in a high-volume contact environment by answering phones, responding to emails and online submissions, and providing face-to-face customer support as required
  • The candidates should be able to process requested transactions including facility rental permits, changes/cancellations to permits, program registration, waitlists and withdrawals, point of sale transactions, pass sales, and facility availability information
  • The candidates should be able to document, track, and collect payment of current and past due items, create and monitor special payment arrangements, and issue refunds as required
  • The candidates should be able to liaise between sports groups, not-for-profit organizations, and individuals with Recreation and Social Programs, Parks and Open Spaces, and sport and school boards to ensure that customer requests and concerns are directed to the correct contact in an appropriate timeframe
  • The candidates should be able to participate in major customer group meetings and work with partners to review and enhance processes for customers and staff
  • The candidates should be able to update and maintain elements of the transactional system and customer account requests

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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