City of Calgary’s Assessment and Tax department is inviting applications from suitable candidates for the position of Tax services advisor. City of Calgary’s Assessment and Tax department manages property assessments and tax collection. It determines property values and calculates tax rates. By prioritizing accuracy and transparency, the department supports Calgary’s fiscal stability and infrastructure development. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Calgary
Department: Assessment and Tax
Position: Tax services advisor
No of Vacancies: 14
Salary: $31.30 – $41.86 hourly
Employment Type: Full Time/Regular/Temporary (up to 10 months)
Union: CUPE Local 38
Audience: Internal/External
Location: 800 Macleod Trail SE, Calgary, AB T2G 5E6, Canada
Shift: 5 day work week with 1 day off in a 3 week cycle
Hours of work: Standard 35 hour work week
Job ID: 309319
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a completed High School diploma or equivalency For example GED
Experience: Candidates should have at least 5 years of experience in an office and customer service environment
Other Requirements:
- The candidates should have at least 2 years of experience working with the public in a similar problem-solving capacity, involving interaction with the public in person, in writing, and by phone
- The candidates should have an intermediate proficiency with Microsoft Office (Word and Outlook), along with strong typing skills
- The candidates should have previous working experience in a politically sensitive environment
- The candidates should have well-developed communication, interpersonal, and organizational skills, as well as diplomacy, proven problem-solving ability, political sensitivity, and the ability to manage public impressions
Responsibilities:
- The candidates should be able to respond to customer service inquiries and resolve issues for taxpayers and authorized representatives
- The candidates should be able to conduct extensive research and, when necessary, coordinate activities with partner business units
- The candidates should be able to address inquiries regarding property tax and payments toward the tax account
- The candidates should be able to provide tax documents such as a statement of account, copy of the tax bill, and payment receipts
- The candidates should be able to interpret and explain legislation and bylaws related to property taxation
- The candidates should be able to create and review Tax Instalment Payment Plan (TIPP) applications and agreements
- The candidates should be able to review financial transactions including penalties and service charges, investigating payment details, and preparing worksheets with the necessary backup data and information
- The candidates should be able to initiate adjustments on misdirected payments and refund requests which are in the best interest of The City of Calgary and taxpayers
- The candidates should be able to research discrepancies with property information between Alberta Land Titles and different Business Units within the City of Calgary
- The candidates should be able to review tax exemptions and relief through Property Tax Assistance and the AB Senior Deferral Program
- The candidates should be able to provide billing details for Local Improvement and Clean Energy Improvements applied to tax accounts
- The candidates should be able to offer advice to taxpayers on how to prevent tax recovery notifications/tax sale of their properties
Benefits:
- The candidates will get competitive wages, pensions, and other benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!