City of Toronto’s Technology Services division is inviting applications from suitable candidates for the position of Enterprise technical support specialist. City of Toronto’s Technology Services division oversees the management and development of technological infrastructure and solutions. It provides IT support, system maintenance, and digital innovation initiatives. Through strategic planning and collaboration, it ensures Toronto remains at the forefront of technological advancement, driving innovation and progress in municipal services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Toronto
Division: Technology Services
Section: Technology Services Delivery
Position: Enterprise technical support specialist
No of Vacancies: 1
Salary: $48.49 – $53.14 hourly
Employment Type: Full time/Temporary
Job Category: Information and Technology
Affiliation: L79 Full-time
Location: North York, ON
Work Location: 703 Don Mills 3rd Floor
Shift: Monday to Friday (35 hours per week)
Job ID: 410225
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have experience in installing, configuring and supporting Oracle and PostgreSQL in Linux along with SQL Server on Windows
Other Requirements:
- The candidates should have extensive experience working with Oracle, SQL Server, and PostgreSQL RDBMS products & its tools, including Oracle Enterprise Manager, Oracle RMAN, OID, Oracle APEX & Warehouse Builder, and Enterprise Manager
- The candidates should possess considerable experience with database high availability and disaster recovery solutions, including Oracle Real Application Cluster, Data Guard, SQL clustering, replication, and always-on availability groups
- The candidates should have experience in implementing backup and recovery solutions as per applications requirements along with disaster recovery solutions and Experience in implementing security standards and applying patches and upgrades for Oracle, SQL Server, and PostgreSQL
- The candidates should demonstrate the ability to perform enterprise software, hardware, and transmission facility analysis using diagnostic tools to ensure the optimum operation and maintenance of technology solutions
- The candidates should have the ability to troubleshoot and investigate performance-related issues and provide recommendations to achieve optimal execution and Knowledge of installing, configuring, administrating, maintaining, and upgrading Relational Database Management System (RDBMS) and companion products & tools
- The candidates should be capable of suggesting and implementing security solutions and strategies in line with set standards and guidelines and Knowledge of enterprise hardware and software solutions
- The candidates should proactively think and plan for the operation, installation, and support of the enterprise systems and solutions and effective coordination and communication in providing assistance and technical support in the planning, assessment, design, construction, and implementation of upgrades to the existing systems and enhancements or additions of future enterprise technologies
- The candidates should possess excellent verbal and written communication skills, with the ability to communicate detailed technical information clearly and effectively to a variety of audiences
- The candidates should have the ability to conduct, update, and improve reviews of documentation, manuals, standards, and procedures
Responsibilities:
- The candidates should be able to perform analysis of enterprise software, hardware, and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions
- The candidates should be able to ensure proactive action is taken for the operation, installation, and support of the enterprise systems and solutions
- The candidates should be able to provide assistance and technical support in the planning, assessment, design, construction, and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies
- The candidates should be able to conduct research and evaluations of enterprise hardware/software solutions and make recommendations
- The candidates should be able to maintain security on all enterprise server hardware, software, and network, including setup, revision, and cancellation of securities
- The candidates should be able to monitor enterprise systems, products, and network usage, performance, and capacity, and perform trend analysis for system improvements
- The candidates should be able to perform enterprise-wide user accounts administration, including addition, deletion, and change of user accounts according to approved policy, standards, and procedures
- The candidates should be able to respond to user inquiries, investigate and analyze problems, and develop solutions and/or action plans
- The candidates should be able to conduct, update, and improve reviews of documentation, manuals, standards, and procedures
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!