Hiring User services assistant | $62961.00 Yearly

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  • Canada

Carleton University’s Access Services department based in Ottawa, ON is inviting applications from suitable candidates for the position of User services assistant. Carleton University’s Access Services department facilitates accessibility and support for students and staff. It provides accommodations, resources, and assistance for individuals with disabilities. Through proactive initiatives and collaboration, the department ensures inclusivity and equal opportunities for all members of the university community. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Carleton University
Department: Access Services
Position: User services assistant
No of Vacancies: 1
Salary: $57652.00 – $62961.00 Yearly
Employment Type: Continuing/Full Time
Job Category: Library
Employee Group: CUPE 2424
Location: 1125 Colonel By Dr, Ottawa, ON K1S 5B6, Canada
Work Schedule: (Tuesday to Thursday, 8:30am – 4:30pm) and (Friday & Saturday: 12:00pm – 8:00pm)
Shift: 35 Hours Per Week
Job ID: J0224-0166


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Two-year Library and Information Technician Diploma from a recognized college or University degree
Experience: Candidates should have three years of relevant library experience

Physical Requirements:

  • The candidates should exhibit the ability to conduct investigative work, pay strict attention to detail, and maintain careful records
  • The candidates should demonstrate the ability to work as a team member, manage time efficiently, organize work effectively, communicate well, and deal tactfully, efficiently, and effectively with people
  • The candidates should be able to cope with a high volume workload and meet deadlines with accuracy and efficiency

Other Requirements:

  • The candidates should possess excellent public service skills to be able to communicate well and to deal efficiently and effectively with people, including those angry and frustrated, in a diplomatic, tactful, and persuasive manner
  • The candidates should demonstrate a strong commitment to service
  • The candidates should have thorough knowledge of Library regulations, procedures, and services, as well as a general understanding of the University structure
  • The candidates should have good knowledge of office productivity software applications and processes for writing, communication, and record maintenance aspects of the position
  • The candidates should have the ability to meet the physical demands of this position, which includes a mix of sitting, standing, walking, reaching, and lifting/pushing circulated library materials
  • The candidates should be comfortable with ensuring adherence to rules, regulations, and policies
  • The candidates should possess a good working knowledge of the library services platform/discovery layer tool and a thorough understanding of the Library of Congress call number format and the CODOC catalogue system. They should also have knowledge of cataloguing techniques, use of spreadsheets and databases, customer service, and supervising part-time staff


  • The candidates should be able to provide library services to the Carleton community, including external partners and outside borrowers, both in-person at service desks, in the library, and in the virtual environment during daytime, evening, or weekend hours
  • The candidates should be able to operate fulfillment and resource requests from the Carleton collection and other libraries in the OCUL consortium efficiently
  • The candidates should be able to efficiently operate the “Scan on Demand” service
  • The candidates should be able to assist with the maintenance of the physical collection, library building, and facilities
  • The candidates should be able to act as a back-up for other user services team members during busy periods and absences
  • The candidates should be able to perform other related duties as required

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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