CIBC based in Victoria, BC is inviting applications from suitable candidates for the position of Client Service Representative. CIBC positions itself as a notable Canadian financial entity, sustaining a resilient presence in the market. Providing a diverse array of financial options, encompassing mortgages and various investment alternatives, the company places importance on its customer-centric approach and introduces innovative financial services to improve user interactions. CIBC remains a steadfast partner for both individuals and enterprises, fostering economic well-being and actively contributing to growth. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Sr. Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $18.00-$25.00 hourly estimated salary
Employment Type: Regular
Location: Victoria, BC, CA
Job Location: 777 Royal Oak Dr
Schedule: Full time
Shift: Evenings and weekends
Weekly Hours: 37.5
Requisition ID/Job ID: 2401697
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to work at multiple banking centres within a reasonable travel distance
Other Requirements:
- The candidate should prioritize putting clients first, engaging with purpose to find the right solutions, and going the extra mile because it’s the right thing to do.
- The candidate should be goal-oriented, motivated by accomplishing their goals, and delivering their best to make a difference.
- The candidate should be passionate about people, finding meaning in relationships, and surrounding themselves with a diverse network of partners. They should connect with others through respect and authenticity.
- The candidate should love to learn, be passionate about growing their knowledge, and have a strong sense of curiosity.
- The candidate should engage with their heart and mind, caring about people, understanding different perspectives, and listening and learning from the experiences of others.
- The candidate should prioritize their real self to work, and living our values – trust, teamwork, and accountability
- The candidate should excel in client issue resolution
- The candidate should demonstrate proficiency in client relationship management
- The candidate should possess a strong understanding and commitment to providing an exceptional customer experience (CX)
- The candidate should exhibit digital literacy skills
- The candidate should display empathy as a prominent trait
- The candidate should have experience in financial services
- The candidate should prioritize interpersonal communication skills
- The candidate should adhere to standards compliance
- The candidate should have expertise in transaction services
Responsibilities:
- The candidates should be able to use their expertise in financial services products and customer service to help clients manage their day-to-day banking needs
- The candidates should be able to, as Senior Client Service Representatives, take the lead to answer questions, assist with transactions, or proactively connect clients with the right team members
- The candidates should be able to work towards their financial goals
- The candidates should be able to help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
- The candidates should be able to connect clients to the right CIBC team members who can help them reach their goals, demonstrating strong client engagement skills
- The candidates should be able to listen, ask questions, and put themselves in the client’s shoes, showcasing problem-solving abilities
- The candidates should be able to act like an owner by taking accountability for client issues and knowing when to lean on others to find better solutions, exemplifying problem-solving skills
- The candidates should be able to become technology experts and share their knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs, showcasing proficiency in leveraging technology
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!