City of Toronto’s Technology Services division is inviting applications from suitable candidates for the position of Operations support analyst 1. City of Toronto’s Technology Services division oversees digital innovation and infrastructure. It manages IT systems, cybersecurity, and data analytics to support efficient city operations. Functioning as a cornerstone of municipal efficiency, it drives technological advancements and data-driven decision-making, enhancing Toronto’s position as a leader in smart city initiatives. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Toronto
Division: Technology Services
Section: Technology Services Delivery
Position: Operations support analyst 1
No of Vacancies: 1
Salary: $43.58 – $47.75 hourly
Employment Type: Full time/Temporary
Job Category: Information and Technology
Affiliation: L79 Full-time
Location: North York, ON
Work Location: 703 Don Mills Road
Shift: Monday to Friday, 35 hours per week
Job ID: 40721
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have experience with computer operating systems such as, IBM AIX, Redhat Linux, and Oracle Linux
Other Requirements:
- The candidates should have experience with backup solutions and technologies, including analyzing backups for successful completion and performance, as well as taking remedial action for failures
- The candidates should be capable of configuring and managing backup policies for new and existing backup clients and possess experience troubleshooting incident reports and assisting with their resolution, with the ability to clearly communicate the means to resolve incidents and/or enhance applications or systems
- The candidates should have experience with project methodology and various levels of system/application testing, with strong knowledge of *nix Server Operating Systems, Hardware, Software, and backup
- The candidates should have knowledge and understanding of Virtualization, Cloud, Networking, and Storage concepts and familiar with the latest virtualization technologies such as KVM (Linux) and LPARs/VIO Clients (AIX)
- The candidates should have knowledge of DevSecOps and Ansible, possess knowledge of ITIL methodology and demonstrate strong analytical problem-solving and troubleshooting skills
- The candidates should have excellent communication skills, both verbal and written, exhibit a strong customer service orientation and should be highly motivated, ambitious, and organized
Responsibilities:
- The candidates should be able to perform operational support of *nix Infrastructure, Operating Systems, Software, and Hardware, using various monitoring and diagnostic tools
- The candidates should be able to liaise with End Users, Technical staff, and Vendors to resolve various problems and able to monitor Enterprise Systems Availability, Hardware, System Software, Business Applications, Performance, Capacity, and Network usage
- The candidates should be able to ensure proactive action is taken to prevent downtime to the production systems and solutions and provide an uptime of 99.9 percent
- The candidates should be able to respond to user inquiries, investigate, and analyze problems and able to develop technological solutions and action plans that are feasible and cost-effective
- The candidates should be able to participate in the implementation of new projects, determining requirements, researching, evaluating, recommending, designing, implementing, and providing ongoing operational technical support for the solution
- The candidates should be able to document the solution and train peers and able to provide operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems
- The candidates should be able to implement and recommend Security procedures and Processes at the enterprise level to protect the integrity of corporate business applications and data access
- The candidates should be able to perform and monitor enterprise system Backup and Recovery procedures and able to review the effectiveness of operational standards, procedures, and processes and recommend changes
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!