City of Edmonton’s Transit Service department is inviting applications from suitable candidates for the position of Learning and development clerk III. City of Edmonton’s Transit Service department manages public transportation operations. It oversees bus and LRT (Light Rail Transit) services, including route planning and scheduling. By prioritizing reliability and innovation, the department supports Edmonton’s connectivity and sustainable urban development goals. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Edmonton
Department: Transit Service
Position: Learning and development clerk III/Clerk III – 8 Hours
No of Vacancies: 1
Salary: $25.448 – $31.909 Hourly
Employment Type: Temporary/Full time
Union: CSU 52
Location: 8620 58 Ave NW, Edmonton, AB T6E 5G3, Canada
Shift: Monday – Friday (40 hours per week)
Job ID: 49118
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of Grade 12 (or higher, or equivalent), including business subjects with emphasis on general office practices or the area of specialization
Experience: Candidates should have a minimum of three (3) years of progressively responsible and diversified office experience
Physical Requirements:
- The candidates should show a demonstrated ability to provide a high standard of thoroughness, accuracy, and attention to detail while managing a heavy workload, adjusting priorities, and maintaining stable performance under pressure
- The candidates should have proven ability to foster a positive and productive work environment, with the ability to motivate and influence others
- The candidates should undergo a Criminal Records Check (CRC) security clearance satisfactory to the City of Edmonton
Other Requirements:
- The candidates should have completed an appropriate certificate program from an approved business school/college, with an emphasis on training administration, including the administration of course content and materials, working independently and as part of a team, and managing schedules for various internal and external stakeholders
- The candidates should demonstrate experience in working independently, supervising less experienced staff, and initiating, completing, and evaluating projects and possess advanced knowledge of Google Workspace (Gmail, Calendar, Sheets, and Docs), Microsoft Office, and Ariba
- The candidates should have considerable knowledge of business communication, including spelling and grammar, as well as modern office practices, procedures, and equipment and have the ability to make decisions in accordance with established policies and procedures, and to maintain and prepare moderately complex records and reports
- The candidates should demonstrate excellent organizational and time management skills, including the ability to work independently and exhibit problem-solving skills, including the ability to resolve conflict in a collaborative, professional manner, and to understand and execute verbal and written instructions
- The candidates should be capable of building and maintaining strong relationships with a variety of internal and external stakeholders
- The candidates should possess exceptionally strong communication (written and verbal), customer service, interpersonal, and decision-making skills, and the ability to establish and maintain effective working relationships in a multidisciplinary team environment
- The candidates should demonstrate the foundational competencies, key behaviors, and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker, and Creative Innovator, as well as alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated, and Excellent, fostering an environment for others to do the same
Responsibilities:
- The candidates should be able to research, develop, implement, and evaluate processes and procedures to support the effective management and delivery of learning and development programs and initiatives, such as Operator training programs, ETS employee and retiree badge administration, maintaining the Track-it database, employee file management, Operator assessment communication, and provincial reporting requirements
- The candidates should be able to compile and present reports detailing training proposals, training profiles, resource and cost requirements, and expected learning outcomes based on the objectives provided
- The candidates should be able to independently manage the administration of ongoing learning programs and sessions, including maintaining course materials and information, coordinating sessions and managing training spaces, monitoring training scheduling, and maintaining the calendar for the L&D area
- The candidates should be able to work collaboratively with the Hiring and Recruitment area to identify anticipated trainee numbers and recruitment timelines, as well as Instructor availability and able to independently create and implement yearly learning and development plans, plan, create, and schedule Transit Operator and Community Service Operator training classes, and plan, create, and schedule hiring assessment sessions
- The candidates should be able to work closely with the Supervisor, Learning and Development and Senior Instructor to ensure all course content is up to date and meets best practice/industry standards, maintain and update all course outlines (including the storage of archived course outlines) and the training course catalog
- The candidates should be able to liaise with Operation and accreditation bodies such as Canadian Urban Transit Association (CUTA)/MCPCC and Alberta Transportation, contact firms and individual customers to secure payment of accounts, conform with regulations, and deal with other similar situations
- The candidates should be able to calculate, prepare, issue, and/or submit bills, invoices, and other payment records for billable documents or services, gather, compile, and verify information, perform data entry, and transfer information from reports, files, and other documents into prepared master sheets, documents, and other training record-keeping systems
- The candidates should be able to prepare, assign, track, and monitor Instructor certification requirements for the training center, write memos and letters for ETS training projects such as ROADEO, Smart Fare, etc., for approval/issuing by ETS operations and communications groups, as well as minutes for the Learning and Development business unit
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!