Rogers Communications Inc based in Toronto, ON is inviting applications from suitable candidates for the position of Disputes Investigators. Rogers Communications Inc is a prominent diversified communications and media entity, providing Canadians with an extensive range of services including wireless, cable, internet, and media assets. Rogers plays a vital role in connecting Canadians to the global community and entertainment solutions to both consumers and businesses. Rogers solidifies its position as a trusted leader in the telecommunications industry. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Rogers Communications Inc
Position: Disputes Investigators
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full Time
Job Category: Banking & Compliance
Location: Toronto, ON, CA
Work Location: 1 Mount Pleasant (083), Toronto, ON
Schedule: Full time
Shift: Day
Requisition ID/Job ID: 301442
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates should have a minimum of 2 years industry experience in credit card customer service and the MasterCard Chargeback process
Other Requirements:
- The candidates should be competent in Microsoft Word, Outlook, and Excel, and demonstrate the ability to learn new technologies/systems
- The candidates should possess strong influencing skills
- The candidates should be effective multitaskers who can work autonomously
- The candidates should have strong interpersonal skills with the ability to interact with individuals across the organization and the outsourcer
- The candidates should demonstrate exceptional organizational and time management skills
- The candidates should exhibit excellent communication skills, both written and verbal
- The candidates should have a working knowledge of TSYS and TS2 (preferred)
- The candidates should be bilingual (French/English), which is preferred
Responsibilities:
- The candidates should be able to be responsible for a wide range of duties related to the disputes investigation process, including determining chargeback eligibility and building memorable customer experiences with Rogers Bank clients
- The candidates should be able to review, research, and initiate the resolution of dispute inquiries from cardholders and internal departments in compliance with the bank’s SOP
- The candidates should be able to be responsible for the end-to-end management of multiple dispute cases throughout the chargeback lifecycle up to and including arbitration
- The candidates should be able to perform analysis and research to determine chargeback eligibility based on Mastercard guidelines
- The candidates should be able to own escalations on complex inquiries related to credit card disputes, supporting stakeholders from a variety of internal and external parties including Customers, Finance, Fraud, and Complaints
- The candidates should be able to perform analysis and research of card-related data in addition to reporting on Disputes trends and losses
- The candidates should be able to work closely with management to analyze and identify dispute trends, gaps, and implement controls to improve compliance, Bank, and customer outcomes
- The candidates should be able to support the Finance team with clearing and settlement of unmatched Disputes entries
- The candidates should be able to identify opportunities for policy, procedure, and process improvements within Disputes Chargeback operations and champion those opportunities from idea to implementation
- The candidates should be able to ensure department management is kept informed of any issues or development that could impact the overall risk of the program being supported
- The candidates should be able to support the creation of monthly business reports for Disputes
- The candidates should be able to maintain reporting of KPIs for Disputes
- The candidates should be able to conduct QA and oversight of outsourced agents
- The candidates should be able to occasionally support other Back Office functions at the Bank
- The candidates should be able to perform other duties as assigned
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!
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