Scotiabank based in Toronto, ON is inviting applications from suitable candidates for the position of Customer Experience Associate. Scotiabank asserts itself as a premier financial institution with a global presence, offering a wide range of financial products, including banking, investment, and insurance solutions. Scotiabank’s establishment in Toronto demonstrates its dedication to local communities, contributing to economic development and financial well-being. Scotiabank remains pivotal in shaping the financial landscape and empowering individuals and businesses alike. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Scotiabank
Position: Customer Experience Associate
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Temporary
Location: Toronto, ON, CA
Schedule: Part-time
Requisition ID/Job ID: 183590
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be available to work a flexible schedule
Other Requirements:
- The candidates should have proven customer service skills through work or community involvement
- The candidates should be willing to assist in a professional, friendly, and efficient manner
- The candidates should be comfortable in simple sales situations
- The candidates should possess strong technical skills and the ability to promote digital and self-service banking options to our customers
Responsibilities:
- The candidates should be able to embody the values of Scotiabank, including a commitment to diversity and inclusion
- The candidates should be able to contribute to a performance-oriented culture by engaging in coaching, learning, and development activities
- The candidates should be able to understand and prioritize the needs of customers, helping them achieve their financial goals effectively
- The candidates should be able to represent Scotiabank as the face, character, and heart of the branches, embodying the organization’s customer-centric approach
- The candidates should be able to make a positive impact on the futures of Scotiabank’s 25 million customers through their actions and interactions
- The candidates should be able to thrive in an environment where putting customers first is a top priority
- The candidates should be able to contribute to the overall success of Scotiabank by delivering exceptional customer experiences consistently
- The candidates should be able to take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- The candidates should be able to process day-to-day transactions efficiently and accurately
- The candidates should be able to nurture rich, long-standing relationships with customers, fostering loyalty and trust
- The candidates should be able to contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities effectively
- The candidates should be able to demonstrate expertise in technology, particularly in mobile banking applications, and share their knowledge with clients to assist them in better managing their banking needs
- The candidates should be able to build strong customer relationships and deliver excellent customer service consistently
- The candidates should be able to uncover and solve customers’ needs effectively, addressing their concerns and providing appropriate solutions
- The candidates should be able to explain complicated concepts simply, ensuring clear understanding by customers
- The candidates should be able to demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
- The candidates should be able to demonstrate eagerness to learn and determination to succeed, continuously improving their skills and contributing to their own growth and the success of the team
Benefits:
- The candidates will receive a competitive compensation and benefits package
- The candidates will have $10,000 annually dedicated to their well-being
- The candidates will have access to Traditional Indigenous Practices Leave
- The candidates will have access to the Indigenous Employee Mentoring Program
- The candidates will be supported by leadership through meaningful development conversations
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!
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