CIBC based in Drummondville, QC is inviting applications from suitable candidates for the position of Client Service Representative. CIBC holds a distinguished position as a significant Canadian financial institution, maintaining a robust presence in the market. It provides a diverse range of financial offerings, including mortgages and various investment options. The organization prioritizes its client-centric approach and innovative banking solutions. CIBC continues to be a reliable partner for both individuals and businesses, fostering financial prosperity and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $20.00-$25.00 hourly estimated salary
Employment Type: Regular
Location: Drummondville, QC, CA
Job Location: 385 Boul. Saint-Joseph
Schedule: Part time
Shift: Evenings and Weekends
Weekly Hours: 32.5
Requisition ID/Job ID: 2403695
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to adapt to working during banking center hours and accommodate client needs
- The candidates should be able to demonstrate flexibility in working at multiple banking centers within a reasonable travel distance to ensure excellent client service delivery
Other Requirements:
- The candidates should put our clients first. They should engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do
- The candidates should be goal-oriented. They should be motivated by accomplishing their goals and delivering their best to make a difference
- The candidates should be passionate about people. They should find meaning in relationships and surround themselves with a diverse network of partners. They should connect with others through respect and authenticity
- The candidates should love to learn. They should be passionate about growing their knowledge and have a strong sense of curiosity
- The candidates should engage with their heart and mind. They should care about people and respect different perspectives. They should listen to and learn from the experiences of others
- The candidates should bring their real selves to work and live our values – trust, teamwork, and accountability
- The candidates should excel in client issue resolution and client relationship management
- The candidates should prioritize customer experience (CX) and possess digital literacy
- The candidates should demonstrate empathy in their interactions with clients
- The candidates should have knowledge of financial services and be adept at interpersonal communication
- The candidates should ensure standards compliance in their work
- The candidates should be skilled in transaction services
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and utilize their knowledge of financial services products to assist clients with their day-to-day banking needs
- The candidates should be able to serve as a Client Service Representative, responding to inquiries, facilitating transactions, and proactively linking clients with appropriate team members
- The candidates should be able to engage clients effectively, assisting them in managing their accounts and products while prioritizing a positive client experience and ensuring meaningful interactions
- The candidates should be able to employ problem-solving skills by actively listening, asking relevant questions, and empathizing with the client’s perspective. They should take ownership of client issues and collaborate with team members to devise optimal solutions
- The candidates should be able to develop expertise in technology and utilize it to enhance client experiences. They should demonstrate proficiency in mobile banking applications and assist clients in utilizing them for efficient banking management
Benefits:
- The candidates will have access to incentive pay and banking benefits
- The candidates will have access to a benefits program, defined benefit pension plan, and an employee share purchase plan
- The candidates will have access to a vacation offering
- The candidates will receive wellbeing support and access to Moment Makers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!