CIBC based in Thunder Bay, ON is inviting applications from suitable candidates for the position of Client Service Representative. CIBC holds a notable position as a substantial Canadian financial entity, maintaining a robust presence in the market. It provides a diverse range of financial options, including mortgages and various investment alternatives. The organization emphasizes its client-centric approach and introduces innovative banking solutions. CIBC continues to be a reliable partner for both individuals and businesses, fostering financial well-being and actively contributing to expansion. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $18.00-$25.00 hourly estimated salary
Employment Type: Regular
Location: Thunder Bay, ON, CA
Job Location: Thunder Bay-Arthur and Edward
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2401270
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or Intermediate or a Bachelor’s or Master’s degree or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to demonstrate flexibility to work banking center hours, which may include evenings and weekends
- The candidates should be able to, in order to deliver a great client experience, show flexibility in working at multiple banking centers within a reasonable travel distance
Other Requirements:
- The candidates should be client-focused. They put our clients first and engage with purpose to find the right solutions. They go the extra mile because it’s the right thing to do
- The candidates should be goal-oriented. They are motivated by accomplishing their goals and delivering their best to make a difference
- The candidates should be passionate about people. They find meaning in relationships and surround themselves with a diverse network of partners. They connect with others through respect and authenticity
- The candidates should love to learn. They are passionate about growing their knowledge and have a strong sense of curiosity
- The candidates should engage with their heart and mind. They care about people and respect different perspectives. They listen to and learn from the experiences of others
- The candidates should value matter to them. They bring their real selves to work and live our values – trust, teamwork, and accountability
- The candidates should have expertise in banking. They are well-versed in client relationship management, communication, and customer service
- The candidates should excel in client relationship management. They possess strong communication skills and are dedicated to delivering exceptional customer experiences (CX)
- The candidates should be proficient in customer service. They excel in banking, client relationship management, and effective communication
- The candidates should demonstrate expertise in customer experience (CX). They have a strong background in banking, client relationship management, and communication
- The candidates should possess excellent communication skills. They are adept in banking, client relationship management, and delivering top-notch customer service
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and use their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to, as Client Service Representatives, address questions, assist with transactions, or proactively connect clients with the right team members, serving as the first line of support as clients work towards their financial goals
- The candidates should be able to engage clients by helping them manage their accounts and products, focusing on the client experience and making interactions meaningful
- The candidates should be able to demonstrate problem-solving skills by listening, asking questions, and putting themselves in the client’s shoes. They should act like owners by taking accountability for client issues and knowing when to lean on others to create a better solution together
- The candidates should be able to leverage technology and become technology experts. They should be able to share their knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs
Benefits:
- The candidate will have access to banking benefits
- The candidate will be part of a benefits program
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!