CIBC based in Kingston, ON is inviting applications from suitable candidates for the position of Client Service Representative. CIBC stands out as a prominent Canadian financial institution, boasting a strong presence in the market. It provides a diverse range of financial products, spanning savings accounts, mortgages, and investment solutions. The company places a strong emphasis on customer-centricity and forward-thinking banking solutions. CIBC continues to be a reliable partner for individuals and businesses, nurturing financial success and fostering growth. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Engagement Representative
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Kingston, ON, CA
Job Location: Kingston-117 Bath Rd
Schedule: Full time
Weekly Hours: 37.5
Requisition ID/Job ID: 2400317
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should put our clients first, engaging with purpose to find the right solutions and consistently going the extra mile because it’s the right thing to do
- The candidates should be motivated by collective success, understanding that teamwork has the power to transform a good idea into a great one. They recognize the significance of an inclusive team that enjoys working together to bring a vision to life
- The candidates should be digitally savvy, actively seeking out innovative solutions and embracing evolving technologies. They should easily adapt to new tools and trends in the digital landscape
- The candidates should love to learn, demonstrating a passion for growing their knowledge and recognizing that there is no limit to what they can achieve through continuous learning
- The candidates should bring their authentic selves to work and embody our core values – trust, teamwork, and accountability
- The candidates should excel in Branch Banking, possessing a deep understanding of the operational aspects and services within a banking branch
- The candidates should be proficient in Client Relationship Management, demonstrating the ability to build and maintain strong relationships with clients
- The candidates should prioritize Customer Engagement, actively interacting with customers to ensure a positive and personalized experience
- The candidates should be skilled in Customer Experience (CX), aiming to deliver high-quality, satisfying interactions for every client
- The candidates should be adept at Identifying Opportunities, recognizing and capitalizing on chances to enhance services and meet customer needs
- The candidates should have comprehensive Product Knowledge, showcasing a deep understanding of banking products and services to effectively assist and advise clients
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Centre
- The candidates should be able to be the first point of contact for most clients entering the banking centre
- The candidates should be able to engage clients in conversation to understand their immediate needs and identify opportunities
- The candidates should be able to use their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to introduce clients to the appropriate team member
- The candidates should be able to engage in Client Engagement, helping clients manage their accounts and products
- The candidates should be able to focus on each client experience and make every interaction meaningful
- The candidates should be able to connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to demonstrate Problem Solving skills by listening, asking questions, and putting themselves in the client’s shoes
- The candidates should be able to act like an owner by taking accountability for client issues
- The candidates should be able to know when to lean on others to build a better solution together
- The candidates should be able to leverage Technology effectively and become a technology expert
- The candidates should be able to share their knowledge by introducing clients to our mobile banking applications
- The candidates should be able to assist clients in better managing their banking needs
Benefits:
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!