Dining room supervisor

Work site environment

• Noisy
• Hot
• Outdoors

Work setting

• Food service establishment
• Coffee shop
• On-site customer service
• Restaurant
• Catering firm
• Bakery

Responsibilities

Tasks

• Establish methods to meet work schedules
• Train staff in job duties, sanitation and safety procedures
• Hire food service staff
• Address customers’ complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Must have knowledge of the establishment’s culinary genres
• Establish work schedules
• Supervise other servers and bussing staff
• Maintain clean and safe work environment
• Enforce regulations to maintain order and resolve conflicts and to monitor establishment activities
• Supervise food service operations

Supervision

• 11-15 people
• Food and beverage servers
• Food service counter attendants and food preparers
• Working groups

Credentials

Certificates, licences, memberships, and courses 

• First Aid Certificate
• Smart Serve
• ProServe program
• Responsible Beverage Service Certificate
• Serving It Right Certificate
• Serving It Safe program certification

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Initiative
• Dependability

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits