Air Canada based in St. John, NB, Canada is inviting applications from suitable candidates for the position of Customer Sales and Service Agent – Call Centre. Air Canada stands proudly as the national airline and the largest air carrier in Canada, both in terms of its fleet size and the number of passengers it serves. The corporate headquarters of Air Canada is situated in the Saint-Laurent borough of Montreal, Quebec. Established in the year 1937, this airline provides an extensive array of both domestic and international travel options. In its role as the official flag carrier of the nation, Air Canada maintains a vast and interconnected network of flight routes, facilitating journeys for travelers to destinations across the globe. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Air Canada
Position: Customer Sales and Service Agent – Call Centre – 33768
No of Vacancies: 3
Salary: $17.00 Hourly
Employment Type: Full-time
Location: St. John, NB, Canada (Onsite)
Branch: Contact Centers
Category: Unionized (UNIFOR)
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a high school diploma or equivalent
Experience: Candidates should have customer service experience within a Call Centre environment and should have previous travel industry experience
Physical Requirements:
- The candidates should be available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
- The candidates should be available to work shifts (we are a 24/7 operation)
- The candidates should be able to find creative solutions to complex customer situations
- The candidates should be an effective, self-motivated multi-tasker who can work independently with minimal supervision
- The candidates should be able to work effectively and independently with computer applications and online tools
Other Requirements:
- The candidates should possess strong communication skills
- The candidates should be eligible to work in Canada
- The candidates should have a working knowledge of computer applications and the internet
Responsibilities:
- The candidates should be able to provide exceptional customer service by answering every call promptly, courteously, and professionally
- The candidates should be able to possess extensive knowledge of flights, fares, destinations, and special offers, serving as a knowledgeable source of information for customers
- The candidates should be proficient in using Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- The candidates should be able to prioritize customer satisfaction by providing timely resolutions to customer inquiries, addressing their needs effectively and efficiently
Benefits:
- The candidates will get variety of benefit plans, including health and dental
- The candidates will get training and development tools to help unlock your full potential
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!