CAA Atlantic’s Customer Service Department based in Fredericton, NB is inviting applications from suitable candidates for the position of Travel advisor. CAA Atlantic’s Customer Service Department is focused on delivering exceptional support to its members. It provides services such as roadside assistance, travel planning, and insurance products. The department ensures quick and efficient handling of member inquiries and issues. It achieves high satisfaction levels. This dedication to personalized service helps CAA Atlantic stand out in the competitive market. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CAA Atlantic
Department: Customer Service
Position: Travel advisor- contract position (19 months)
No of Vacancies: 3
Salary: $41091.00 – $61637.00 yearly
Employment Type: Full time
Job Category: Experienced
Location: Fredericton, NB, CA
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of CTC or CTM certification
Experience: Candidates should have prior experience in the service and hospitality industry, preferably in hotels or a business in the tourism sector
Other Requirements:
- The candidates should possess strong communication skills, being keen listeners who can deliver messages clearly and succinctly and experience in sales
- The candidates should have experience with relationship development and a basic knowledge of travel through personal experiences
- The candidates should embrace technology and be excited to learn new and travel-specific programs
- The candidates should have a proven ability to build and maintain positive relationships with clients, colleagues, and stakeholders. This involves creating trust and rapport, and ensuring long-term satisfaction and loyalty
- The candidates should possess strong communication skills, including the ability to clearly convey information both verbally and in writing. Effective communication is essential for collaboration and successful interaction with clients and team members
- The candidates should be skilled in gathering and analyzing customer data to gain insights into customer behavior and preferences. This helps in tailoring services and strategies to meet customer needs effectively
- The candidates should excel in managing and nurturing relationships with clients and partners. This involves understanding their needs, addressing concerns, and ensuring a positive and productive interaction
- The candidates should be adept at using social media platforms to engage with customers, promote services, and enhance the company’s online presence. This includes creating and managing content, and analyzing social media metrics
- The candidates should have a basic knowledge of travel, including personal experiences, and be willing to learn more about travel-specific programs and certifications. This is crucial for understanding the industry and providing informed recommendations to clients
Responsibilities:
- The candidates should be able to meet with members and customers to discuss and understand their travel aspirations
- The candidates should be able to define clients’ travel interests, preferences, and budget constraints
- The candidates should be able to build relationships with members and customers to foster trust and loyalty
- The candidates should be able to promote travel on social media platforms to increase engagement and visibility
- The candidates should be able to manage all aspects of travel bookings, including designing customized itineraries, ensuring timely follow-up, and maintaining regular communication
- The candidates should be able to advise clients on travel destination ‘need-to-knows,’ entry requirements, and other pertinent details to ensure a smooth travel experience
Benefits:
- The candidates will get telemedicine, health and safety of employees
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!